Refund policy

Dissatisfied

1. Our Product Research Team spends significant time finding items we believe customers will love—products that are trending, in demand, or hot sellers.
2. As a small business, there are many operating costs. We ask customers to do their own research and confirm the product suits their needs before purchasing; if you feel it isn’t right for you, please don’t proceed with the order.
3. While we understand you’re unhappy with the item, operational costs have already been incurred; therefore, all sales are final and refunds cannot be issued.

Incorrect Item

1. Receiving an incorrect item means you were sent something entirely different from what appears on our website.
   • Will be replaced: You ordered a dress but received shoes.
   • Will be replaced: You ordered lipstick but received mascara.
   • Will NOT be replaced: You ordered a weighted plushie but feel it isn’t weighted.
     • As a small business, we work to ensure our product info is thorough so customers can decide before buying.
   • Will NOT be replaced: You ordered a jacket in size large but feel you received a small.
     • We aim to make product information comprehensive so customers can choose appropriately and avoid ordering items that don’t meet their needs.
2. We will create a replacement order using the same shipping speed as the original.
   • Please send three photos from different angles of what you received so we can expedite the replacement.
   • If a replacement is issued, there’s no need to return the incorrect item.

Items Not Received After 30 Days

1. Orders not received after 30 days (this excludes shipments that a carrier shows as delivered, such as USPS or Canada Post) qualify for a free replacement.
   • We will place a replacement order with the same shipping speed as your original.
2. If your tracking shows “delivered,” please contact your local post office.