Shipping Policy

How we figure out your dates

We estimate delivery by adding the transit time to the estimated ship date.
Transit time depends on the speed you choose and is counted in business days. Weekends usually don’t count unless a weekend delivery option appears at checkout, and we factor in holidays.
Some pages may show an “order within” countdown that indicates the window to place your order to meet the shown date. That date can change until checkout is complete; your confirmation email will show the finalized delivery date.
For Free Shipping, orders arrive in 7–25 business days. We ship in the most cost-efficient way so we can offer free shipping; if you notice a slower dispatch, it’s to ensure delivery within that 7–25-day window.

Orders ship within 1–5 business days. Typical delivery is 7–20 business days for US addresses and 10–25 business days for international shipments.

If you’re still within the first 5 business days from purchase

Expect a shipping confirmation and tracking number by email once your parcel leaves our facility.
Didn’t see it by the 5th business day? Check your Junk/Spam folders.
If it’s still missing, contact us so we can take a look.

If you’re past 5 business days from purchase

If your order hasn’t shipped by the 6th business day, our team will have already escalated this to Fulfillment.
Please allow 3 additional business days for us to provide your tracking update.

If you’re still within 7–20 business days (US) or 10–25 business days (International)
Tracking may be limited early on because:

The first scan can happen only when the parcel reaches a regional hub near you.
In some cases, the first scan isn’t until delivery.
Tracking databases can lag.
Certain methods (for example, some Standard International shipments) aren’t trackable. Your package should still arrive by the 20th (US) or 25th (International) business day.

If you’re beyond 20 business days (US) or 25 business days (International)

If tracking hasn’t changed, please allow 5 more business days. Most packages arrive on or shortly after those 20th/25th-day marks.

If you’re beyond 30 business days (US) or 35 business days (International)

We understand delays are frustrating. Our team monitors these cases closely and escalates to our Fulfillment Manager to investigate the root cause.
Please grant us time to investigate; we’ll follow up by email within 2–5 business days.

To keep pricing affordable, expedited options are rarely offered.
If an expedited choice appears at checkout, estimated delivery is 7–15 business days for US and 10–20 business days for International.